Leveraging the right amount of IT support can be a difficult process, especially for organizations that are right on the cusp of having the budget to fund an internal support system but are also considering an outsourced help desk provider. Increasingly, even those with a hefty budget are finding the advantage in choosing an outsourced provider.
Businesses today rely highly on their hardware, software, and networking to carry out daily tasks. Unfortunately, there are often multiple platforms generating data that goes to disparate silos, and keeping track of everything can be a huge burden, not to mention providing the level of help desk services to keep everyone up and running.
Rather than try to manage everything in-house, choosing a third party that focuses 100% of their energy on help desk and other managed services is a favorable option for several reasons.
Successfully Navigate Staffing Problems
When you use an outsourced help desk provider, you don’t have to worry about staffing issues. With an in-house team, you’re juggling schedules, making sure someone who calls in sick is covered and that you’ve got enough IT professionals around to also cover those on vacation. With an outsourced solution, you leave all of that to your third-party provider.
Did you know an in-house network administrator costs an average of more than $60,000 annually? This is the salary tied to a person who has the necessary skills and expertise to manage the most common IT issues that come up within an organization. Depending on the size of your organization, you’ll also need to have additional support staff under the administrator, which adds on to the cost. When you outsource, you’re basically paying a fraction of that cost, because you’re not covering employees’ benefits and salaries.
Focus Your Energy Where It Matters
Let’s face it — when you incur an IT problem, it’s a distraction that you don’t need. When something goes down, you want the problem fixed as fast as possible so you can get on with business as usual. That doesn’t always happen with an on-site help desk.
Rather than pay big bucks to staff an in-house team that is only there to resolve technology problems, choose an outsourced help desk provider that offers fast and dependable services, which means your team can get back to work faster and focus on what matters instead of having to troubleshoot hardware, software or networking issues.
Most business leaders agree that the less they have to deal with help desk responsibilities, the more they can focus on the business at hand. This allows them to reach their goals faster and stay competitive, even giving them a chance to surpass the competition.
Digitize with Ease
Digitization can be another complex issue to manage, especially with employees averse to change. In fact, it’s human nature to reject change and stay with the status quo, but in today’s ever-changing technologically advanced environment, resisting change is a sure path to failure.
When you outsource your help desk, you get a group of professionals who make it their duty to stay on top of the latest technological trends. They know what will integrate well with your current system and how you can get the most traction out of it, whether it’s hardware, software, or both.
Low-Risk Technology Implementation
It’s expensive to implement new technology. It’s even more expensive when it’s installed incorrectly. It’s costly not only in terms of money but also in time and reputation. Implementing new technology to integrate with older technology is another situation that offers more than its share of complexities, which is why it’s important to consider allowing professionals with a lot of experience to take care of it for you.
An IT provider will effectively wipe out this risk, as they have several highly qualified technicians who are experts at implementing state-of-the-art technology. Furthermore, a third party will only hire people they can depend on to get it right the first time, because doing anything less would open them up to getting sued.
One of the trends that has taken hold in outsourced help desk services is to offer mobile support. Whenever an IT issue comes up, these service providers can log in to your servers or applications and find the root of the problem remotely. This is important because, rather than sending someone out to your facility to physically look over a piece of equipment, it can be managed from afar.
At SinglePoint Global, we’re a managed services provider with the knowledge and experience to offer our clients access to some of the best help desk services on the market today. When we resell a company’s IT solutions, we’re also providing managed IT, which is a service that will take care of upkeep, installation, service, and management of your IT solutions. Contact us and let’s talk about how we can assist your organization.
Want to learn more? Discover all the benefits of outsourced help desk in our ultimate guide.