Keep the Bad Guys Away: Our Top 3 Cyber Security Tips

October is Cyber Security Awareness month, so it’s a good time to take a look at your cyber security strategy. Are you doing enough to safeguard your business against waves of cyber attacks and threats from modern bad guys? If you’ve been approaching security the same way for the past 10 years, chances are it’s time for a refresh.

Security Awareness Training: The Foundation of Top-Notch Security

One of the pillars of a solid security plan is ensuring all employees are aware of the plan and have the tools and resources they need to contribute to overall company security. Employee negligence is a huge factor in business vulnerability. (81% of all data breaches are because of poor passwords!) Without knowledge of what to look for and how to implement secure best practices, employees can be more hindrance than help in terms of protecting your business.

The Advantages of an Outsourced Help Desk Provider

Leveraging the right amount of IT support can be a difficult process, especially for organizations that are right on the cusp of having the budget to fund an internal support system but are also considering an outsourced help desk provider. Increasingly, even those with a hefty budget are finding the advantage in choosing an outsourced provider.

The Difference Between Help Desk and Service Desk

Your organization likely dedicates significant time, money, and other resources to supporting technology for end users, including assisting them when there’s a problem and engaging in proactive maintenance and servicing of systems and equipment. Distinguishing the difference between help desk and service desk terminology may help you refine how you offer this support.

How Small Businesses Benefit from Outsourcing IT

Companies are increasingly relying on technology to drive business objectives. From making online experiences convenient and engaging for customers to supporting marketing through digital channels and automated communications tools, companies know their competitive edge is likely to come through innovation.

Why a Managed Service Provider Is Your Key to Better IT

If you want a job done right, do it yourself. At least until the job starts to take up so much time and so many resources that it's not worth doing anymore ... even if it's vital to the company. The horns of that dilemma often lead some to consider a managed service provider to take on their internal IT operations.

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